We are open 7 Days a week, online orders available for same-day delivery when ordered by 12 noon Monday - Friday and 10am Saturday. Collect in-store 7 days a week. Closed Public Holidays.

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Refund policy

If the sender or receiver has a problem with their flowers:

  • Contact should be made within 48 hours of receipt by visiting the store, via telephone - 07 33785255 or email info@kenmorevillageflorist.com

  • Images need to be provided or the original product returned to the store.

  • Kenmore Village Florist cannot provide a replacement, store credit or refund if the product has been disposed before one of our team members has assessed the product.

  • Goods will not be refunded if there has been a change of mind.

  • Our flower care guide and plant care guide can be viewed directly on our website.

  • All agreed refunds will be returned back through the same payment method used or a store credit can be issued if preferred.

  • We will always work with you to rectify the problem. We take pride in delivering the freshest premium quality florals, however please bear in mind that we are dealing with a natural perishable product.